FAQ´s

Frequently Asked Questions (FAQ)


Placing an Order:


Q1: How do I place an order?

To place an order, browse our collection, select the items you love, and add them to your cart. Follow the checkout process to complete your purchase
securely. If you're ordering personalized items, make sure to use the provided text box during the checkout process to specify exactly how you want the name or message to appear.

Please provide accurate details to ensure the correct personalization of your chosen items. If you have
any questions or need assistance, feel free to contact us, and our team will be happy to help.


Q2: Can I modify or cancel my order after it's placed?

Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase. If you believe there is an issue with the personalization details you provided, please contact us as soon as possible. However, if you do not notify us within 24 hours before submitting the order or if we have already started the personalization process, we may be unable to make changes.


Q7: How long does it take to process and deliver carved name necklaces?

Carved name necklaces are crafted with precision and care. Please note that these personalized items can take up to 25-30 days to be meticulously created. Once the crafting period is complete, the delivery time will be counted from that point. We appreciate your patience, and we assure you that the unique and personalized nature of these items is worth the wait. If you have any specific concerns or inquiries about your order, please contact us, and our team will be happy to
assist you.

Payments:


Q5: What payment methods do you accept?

We accept major credit cards/debit cards, PayPal, and other secure payment methods. You can find the full list at the checkout.

Q6: Is my payment information secure?

Absolutely. We prioritize the security of your information and use encryption technology to ensure a safe and secure transaction.

Shipping:


Do you offer international shipping?

Yes, we offer international shipping. Please be aware
that depending on your country of destination, you may be liable for customs tax and duties. These fees are solely the customer's responsibility to pay. We recommend checking with your local customs office for information on potential charges. For more details on our international shipping policies, please refer to our Shipping Page. If you have any questions or need assistance regarding international shipping, feel free to contact us, and our customer service team will be happy to help.

Can I pre-order items?

Yes, we offer the option to pre-order certain items. Please note that
pre-ordered items have a processing time of 3-5 weeks from the date of purchase. Once your order is placed, it cannot be cancelled. If our stock arrives earlier than the predicted timeframe, we may fulfil and dispatch your order as soon as possible. You will receive a notification with the details of your order once it is fulfilled and sent out for delivery. If you have any questions about your pre-order, please contact our support team on our contact us page. Thank you for your patience and understanding. Jewellery Materials, Care, and Features:
All our jewellery is crafted from high-quality materials. Our pieces are primarily made from stainless steel, and our gold items are plated with 18k gold. Our jewellery is waterproof and hypoallergenic, ensuring it won't irritate your skin. With proper care, our jewellery is designed to last between 2-3 years. However, the more love and care you provide to your jewellery, the longer it will endure. Follow our Jewellery Care Guide for detailed instructions on maintaining the beauty of your precious pieces.

Missed Delivery:


If your order was delivered but the customer was not available or, for any reason, did not receive the item during the delivery attempt, the package may be sent back to us. In such cases, we will notify you to pay for redelivery at all costs. We regret to inform you that we are unable to cover the redelivery cost.
If the customer decides they no longer want the item, and the order includes personalized items, unfortunately, a refund cannot be processed for the personalized items. When assessing the order for a potential refund, if granted, the customer must note that delivery charges are non-refundable.

We understand that situations may vary, and we strive to work with our customers to find the best possible resolution. If you have specific concerns or inquiries regarding your order, please contact us, and our customer service team will be happy to assist you.

Returns:


What is your return policy? Explore our detailed Returns page for information. If you
encounter any problems with your purchased item, we kindly request that you contact us within 48 hours after receiving the product. We are committed to providing excellent customer service, and our team will do everything we can to help you resolve the issue promptly. Your satisfaction is our priority.

Contact Us:


For any additional questions or assistance,

Always Providing Value

At our company, we make sure we provide you with the best quality products for you!

Not only this, but also to make sure you have an enjoyable shopping experience with us.

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