Shipping

Shipping Information

Order Processing:

Once your order has been placed, we aim to ship in-stock items within 3-5 working days. Please note that this processing time applies to all available items and excludes pre-ordered items and custom carved name necklaces.

Pre-Orders and Carved Name Necklaces:

For pre-order items and custom carved name necklaces, please allow a processing time of 3-5 weeks. As soon as we have fulfilled your order, we will ship it to you promptly. You will receive a notification once your order has been dispatched.

Domestic Shipping (United Kingdom):

We are pleased to offer reliable and secure shipping options within the United Kingdom using Royal Mail Tracked. Here's what you need to know:

 Shipping Carrier: All UK orders are shipped via our trusted carrier, Royal Mail.

 Shipping Time: Royal Mail aims to deliver your package within 2-3 days. However,
please be aware that delivery times are subject to Royal Mail's service and may be
affected by factors beyond our control.

 Shipping Costs: Shipping options can be selected during checkout process.

 Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your package.

International Shipping:

For our valued international customers, please take note of the following details:

 Processing Time: International orders are typically processed within 3-5 working days.

 Shipping Carrier: International orders are shipped via our trusted carrier, Royal Mail.

 Shipping Time: The delivery time for international orders may vary as Royal Mail aims to deliver to the country destination. Once the package reaches your country destination, Royal Mail's courier partner receives the package from Royal Mail, and it comes down to the country courier to deliver efficiently.

Delivery aims are as follows:

 Europe Delivery Aim: 3-5 working days.

 Worldwide Delivery Aim: 6-7 working days.

 Shipping Costs: International shipping costs are calculated at checkout. Please be aware that additional customs fees and duties may apply, and it is the responsibility of the customer to cover these charges.

 Customs and Duties: Please be aware that depending on your country of destination, you may be liable for customs taxes and duties. These charges are solely the customer's responsibility to pay. Refer to your local customs office for information on potential fees.

 Unpaid Customs Tax: If customs tax is not paid, and your package is returned to us, we will not be able to refund the shipping cost. Any additional costs incurred throughout this process will be the responsibility of the customer.

 Personalized Items: Refund is not available for personalized items, and
unfortunately, due to the nature of this, we are unable to refund this.

 Order Tracking: An email with tracking information will be sent once your international order has been dispatched.

Contact Us

If you have any questions or require assistance regarding your order or shipping, please contact our support team.

Disclaimer:
Please note that all shipping times are estimates and can be affected by factors beyond our control, such as carrier delays or peak seasons in your country. We appreciate your understanding and patience.